IMAGINATION PLAY TIMBER WARRANTY
Imagination Play’s warranty set out below is subject to the complete and final installation of the freestanding ‘Playground Rules Sign’ supplied at no charge on all combination playground units only. This sign will also be installed at no charge on all combination playground units that have contracted an Imagination Play installation team and upon suitable location, positioning agreed to on the day of conducting works.
In addition to recommendations as stated in AS/NZS 4486.1:1997 Part 9.4 (Signs) our playground rules sign policy has the ability to increase all warranty items below to well beyond their timelines with significant reductions of improper usage.
Commencement warranty timeline of items below are initiated only and after receipt of our warranty acceptance form signed and dated of which accompanies our maintenance schedule forms supplied upon final payments received.
Imagination Play warrants its products to be free from defect in materials or workmanship during normal use and installation in accordance with our published specifications. Imagination Play further warrants as follows:
10-year guarantee on the structural integrity of our Australian Hardwood Series timber.
Please refer to our Outdoor Playground Warranty for all components not timber related.
The above guarantee does not cover the following;
- Aesthetics and defects such as scratches, cracks, dents, etc.
- Damage due to fire, water, vermin, insect infestation, vandalism, misuse or exposure to extreme weather.
- Improper shipment, incorrect installation, misuse, exposure to extreme weather or environmental conditions.
- Theft or circumstances beyond IPs control (i.e. Acts of God )
- Lack of maintenance (refer to maintenance document supplied with order)
Please note: As timber is an organic material it is expected that cosmetic changes over time will occur and are not covered under warranty.
It is strongly recommended that all timber items are periodically treated with a solvent based oil.
Timber cut across the grain, such as steppers are excluded from this warranty
WARRANTY CONDITIONS REPAIR AND REPLACEMENT
First 12 Months – free freight with labour costs at Imagination Play’s discretion.
After 12 Months – freight chargeable with labour costs at Imagination Play’s discretion.
Warranty only applies if products have been installed and maintained correctly.
No coverage for wear and tear, accidents, aesthetic issues or vandalism.